Privacy Policy
1. Introduction
Welcome to Thrive-Hub.
Thrive-Hub is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and process your personal information when you visit our website, join our community, attend events, purchase memberships, or otherwise engage with our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
By using Thrive-Hub, you acknowledge that you have read and understood this Privacy Policy.
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2. Who We Are
Thrive-Hub is an educational and support community providing information, resources, events, and peer support for parents, carers, and professionals.
Data Controller:
Thrive-Hub
Email Address: hello@thrive-hub.com
Website: www.thrive-hub.com
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3. Information We Collect
We may collect and process the following information:
Personal Information
Full name
Email address
Billing address
Payment information (processed securely by third-party payment providers)
Membership details
Account login information
Community Information
Information you choose to share within the community, including:
Posts
Comments
Messages
Questions
Photos
Videos
Webinar participation
Survey responses
Technical Information
When you use our website, we may automatically collect:
IP address
Browser type
Device information
Website usage data
Cookie information
Analytics data
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4. Information Relating to Children
Thrive-Hub is intended for adults.
Parents and carers may voluntarily share information about their children within the community.
We ask members to share only information necessary for educational and support purposes and to avoid sharing unnecessary personal identifiers.
We do not knowingly collect personal information directly from children through membership registration.
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5. How We Use Your Information
We may use your information to:
Provide membership access
Deliver community services
Process payments
Communicate with members
Provide customer support
Deliver webinars, workshops, and events
Improve our services
Monitor community safety
Prevent fraud or misuse
Comply with legal obligations
Send marketing communications (where consent has been provided)
6. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
To provide membership services you have purchased.
Legitimate Interests
To operate, improve, secure, and manage the Thrive-Hub community.
Consent
For marketing emails and certain optional communications.
Legal Obligation
Where we are required to comply with legal or regulatory requirements.
7. Payment Information
Payments are processed securely through third-party payment providers.
Thrive-Hub does not store or have access to full payment card details.
Please refer to the privacy policies of the relevant payment providers for information on how they process your payment data.
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8. Community Content
Information posted within the Thrive-Hub community may be visible to other members.
Members are responsible for deciding what personal information they choose to share.
While we encourage confidentiality and respectful conduct, we cannot guarantee that other members will not copy, retain, or misuse information shared within the community.
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9. Webinar & Recording Data
Webinars, workshops, interviews, and live events may be recorded.
If you participate in live events, your name, profile image, comments, questions, voice, or video may appear in recordings made available to members.
By participating in live events, you consent to such recordings.
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10. Marketing Communications
If you opt in to receive marketing communications, we may send:
Newsletters
Community updates
Event information
Educational content
Promotional offers
You may unsubscribe at any time using the unsubscribe link included in emails or by contacting us directly.
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11. Who We Share Information With
We may share information with trusted third-party providers who help us operate Thrive-Hub, including:
Payment processors
Community platform providers
Email marketing providers
Webinar platforms
Website hosting providers
Analytics providers
Professional advisers where required
We only share information necessary for the relevant service.
We do not sell personal data to third parties.
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12. International Transfers
Some third-party service providers may store or process data outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.
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13. Data Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Disclosure
Misuse
Alteration
Destruction
However, no online platform can guarantee absolute security.
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14. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide services
Meet legal obligations
Resolve disputes
Enforce agreements
Retention periods may vary depending on the nature of the information.
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15. Your Rights
Under UK GDPR, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of personal data
Restrict processing
Object to processing
Request data portability
Withdraw consent where consent is relied upon
To exercise any of these rights, please contact us using the details provided below.
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16. Cookies
Our website may use cookies and similar technologies to:
Improve website functionality
Remember preferences
Analyse website traffic
Enhance user experience
Further information is available in our Cookie Policy.
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17. Safeguarding & Legal Obligations
Where we become aware of information suggesting a safeguarding concern involving a child or vulnerable person, we may process and disclose relevant information where necessary to comply with legal obligations or protect the welfare of individuals.
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18. Third-Party Websites
Our website, emails, resources, or community content may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of any external websites they visit.
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19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Material changes will be communicated where appropriate.
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20. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
Thrive-Hub
Email: hello@thrive-hub.com
Website: www.thrive-hub.com
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21. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Website: https://www.ico.org.uk
We would appreciate the opportunity to address your concerns before you contact the ICO.